Job Position with the AZA

POSITION POSTING
Membership Services Coordinator

October 2008

The Association of Zoos & Aquariums is building North America’s largest wildlife conservation movement, by engaging and inspiring our 175 million annual visitors and their communities to care about and take action to help protect wildlife. In order to accomplish this goal, AZA is seeking an organized and customer oriented individual to coordinate and administer the membership invoicing, servicing and database function.


The Membership Services Coordinator is an exempt position reporting to the Director, Conferences & Membership and is responsible for the following:


Database
§ Updates, proofs and maintains membership data to ensure integrity of data; uploads data to website and provides selected data to service vendors;
§ Reviews membership applications and materials to ensure completeness and accuracy;
§ Runs weekly/monthly membership data and analysis reports;
§ Recommends changes to procedures, application forms, etc.;
§ Analyzes and recommends changes in dues structures and pricing models;
§ Coordinates label/mailing list needs with other Departments and members.

Finance
§ Processes membership and/or conference registration payments and reconciles with accounting;
§ Prepares dues invoices for annual retention campaign;
§ Develops, monitors and maintains efficient processing systems and financial controls;
§ Recommends and implements back-end systems to support electronic payments, credit card processing, online processing, etc.



Member Recruitment and Retention
§ Provides customer service as the initial contact with all members and prospective members regarding association services and membership;
§ Responds to member inquiries and qualify prospective members on a timely basis. Develops customized information packets and performs active follow up to ensure the turning of the prospect into a member;
§ Assists and supports Director with all retention and recruitment efforts, to include the development of materials, project management, and reporting of results;
§ Manages new member engagement campaign;
§ Manages and coordinates elements with Director for annual online survey of members and production of membership directory; provides custom reporting on results of survey for members and staff;
§ Makes membership related web updates as necessary;
§ Organizes, packs boxes, and assists with staffing of the AZA booth at all appropriate conferences and meetings;
§ Assists with coordination of materials and administrative support for membership committee; prepares data for Nominating Committee;
§ Performs other related duties as assigned.


Knowledge, skills and other characteristics:
Skill in working with database applications, AMS, content management system (CMS) and data conversions.
Ability to accurately enter, maintain and extract data.
Excellent verbal and written communication skills.
Creative problem solver with superior organizational skills, strong attention to detail, and ability to handle multiple projects.
Ability to work well under pressure in a fast-paced environment while meeting deadlines.
Skill in interpreting policies pertaining to membership.
Skill in establishing and maintaining effective working relationships with staff, members and vendors.

Minimum Training and Experience:
Bachelor’s degree.
Minimum 2 to 5 years experience with membership dues administration or like database administration. Accounting and non-profit background strongly preferred.
Experience with Windows-based software,
Proficiency with Microsoft Access, Excel and Word (Office 2003 and 2007)

Send cover letter, resume and salary history to:

Association of Zoos & Aquariums
ATTN: HR- Membership Coordinator
8403 Colesville Road, Suite 710
Silver Spring, MD 20910
Fax to: (301) 562-0888
Email: Employment@aza.org

For more information, visit our website at: http://www.aza.org